Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that all costs for returns is yours when you are returning outside from Finland. We don't refund gift cards after purchase.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if it has any), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at webshop@golla.com. If your return is accepted, we’ll send you a return shipping label / number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

HOW TO RETURN?

Please follow the instructions below if you want to return your product:

1. To start a return, you can contact us at webshop@golla.com. If your return is accepted, we’ll send you a return shipping label / number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
2. Please fill out the return form and enclose it in the parcel.
3. Pack the items carefully, use original packaging if possible. Include a copy of the Delivery Note (received in the original package).

4. Send the items (using cheapest shipping method) to:

CUSTOMER RETURN

Golla / Online store

Address: Kutojantie 6-8, 02630 Espoo, Finland

 5. We recommend obtaining a proof-of-postage (receipt) when returning parcel to us and keeping it as long as we have received the return. The returns will be usually processed within few working days after we have received the items.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Warranty

We have a two (2) year warranty from the original purchase date for products purchased in the online store (https://www.golla.com). The warranty covers only manufacturing defects.

Golla does not take any responsibility for third party products, i.e., Golla will not reimburse any damage to devices used together with Golla products.

 

HOW TO MAKE A WARRANTY CLAIM?

Please contact us by sending email to webshop@golla.com including a description and picture of the defect as well as the receipt, retailer name and date of purchase. Golla will examine if the case is covered by warranty and offer an adequate compensation if necessary. Please include your complete contact information in the claim (postal address, phone number, etc.).

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

At the moment, the easiest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.